Shipment and deliveries

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some restrictions

We are currently shipping to the European Union only.
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- Orders fulfillments time:

Your order will be dispatched within 1-2 business days. We try our best to ship your order the next day after its placed.

 

- Shipping methods:

| European Union countries others than Portugal |

We are using EXPRESS Registered Mail as the only method of shipping on our non-domestic international orders, as it guarantees the greatest security for our customers and the fastest delivery. With this shipping method, you can track and trace your order after we have shipped it. It is also the only method that we take responsibility for in case your order is missed or never arrived to its destination.

| Domestic Orders (Portugal) | 

We are currently offering three different methods of shipping to our national orders: EXPRESS Registered Mail, Blue Mail and Normal Mail.

- EXPRESS Registered Mail: more expensive but more safe. It guarantees the fastest and most secure delivery. With this shipping method, you can track and trace your order after we have shipped it. It is also the only method that we take responsibility for in case your order is missed or never arrived to its destination.

- Blue Mail: more expensive and faster than Normal Mail, no safe guaranteed. We this shipping method, you will not receive a tracking code and therefore you cannot trace your order. We do not take any responsibility if any order goes missed as we are not able to track the order and to get to know what happened with it.

- Normal Mail: the cheaper of them all, no safe guaranteed. We this shipping method, you will not receive a tracking code and therefore you cannot trace your order. We do not take any responsibility if any order goes missed as we are not able to track the order and to get to know what happened with it.

- Shipping fees:

Shipping fees are not included in the prices of the items and are added to the total cost of the customer's order, at the final moment of purchase.

You can check shipping fees to your country at check-out.

| Portugal |

- EXPRESS Registered Mail: 4,00 €

- Blue Mail: 2,85 €

- Normal Mail: 1,70 €

| other European Union countries |

- EXPRESS Registered Mail: 5,50€

Free shipping over 75€ (Portugal and Spain) and over 100€ (other EU countries). Shipping costs may be free for other values, depending on the current campaign. 

 

- Delivery times:

| Portugal |

- EXPRESS Registered Mail: 1-3 business days

- Blue Mail: 2-4 business days

- Normal Mail: 3-5 business days

| other European Union countries |

- EXPRESS Registered Mail: 3-5 business days

Our carrier delivers from Monday to Friday at working hours (9 am - 17 pm). If you are not at home we recommend you to use an alternative address.

National deliveries (Portugal) are supported by CTT Post Carrier. CTT offers a service where if you are not at home, they will leave a notice at your mailbox so you can colect your package at the post office indicated. You will have a maximum period of 5 business days to pick up your order. After this period, your order will be returned to our facilities. 

*In times of high affluence, such as festive seasons, orders may take longer to reach their destination. ORYA Jewelry® does not take responsibility for such delay.

 

- Tracking and status of your order:

Once your order has been dispatched you will receive your order tracking number and details at your email.

You can follow the delivery status of your order here.

 

- Orders returned or refused:

If your order is returned to ORYA Jewelry® by your own responsibility (e.g., you choose to refuse your order package or you do not collect your package at the post office within the specified period) you are responsible for any duties, taxes and/or customs fees that are incurred on the package and also the cost of returning the package to our facilities. This amount will be deducted from the refund after the package gets to our hands. (The previously does not apply if your address is located in Portugal, as there are no fees or duties to apply to the returning process).

If the you wish our team to resend it, and/or send a new one, it is necessary to proceed with the payment of new shipping costs, which must be made by bank transfer or MBway (only Portugal). Payment details will be sent to you in due time by email.