Shipping & Deliveries

Order Processing Time: 1 to 2 business days.

Shipping Methods: We use shipping methods with tracking codes as the only form of shipping for both domestic and international orders, as they ensure faster and more secure delivery. You can track your order at any time once it has been processed in our studio and you receive an email with all tracking information.

Shipping Fees and Delivery Times*:

To all destinations (except United States of America): FREE SHIPPING on purchases over €50.

Portugal :
- Mainland:
  - Home Delivery - EXPRESS [1-2 working days]: €4.60
  - Delivery to Pick-Up Point: coming soon
- Azores and Madeira Islands:
  - Home Delivery - EXPRESS [2-5 working days]: €10.30
  - Home Delivery - STANDARD [5-9 working days]: €4.60
Spain :
- Home Delivery - EXPRESS [1-2 working days]: €7.34
- Home Delivery - STANDARD [3-7 working days]: €6.77
Europe:
- Zone 2:
  - EXPRESS Delivery [5-7 business days]: 15.42€
  - STANDARD Delivery [3-15 business days]: €7.92
- Zone 3:
  - EXPRESS Delivery [5-7 business days]: 16.43€
  - STANDARD Delivery [3-15 business days] : €7.92
- Zone 4:

- - STANDARD Delivery [3-15 business days] : €7.92
United States of America:
- - STANDARD Delivery [10-20 business days] : 12.00$

*These times are estimates provided by the carriers.

You can find more information in our Shipping and Delivery Policy.

Exchanges & Returns

If you wish to exchange or return your order, you have 14 non-business days after receiving your order to send or deliver it to our studio in Lisbon (which requires prior appointment based on availability).

To begin the exchange or return process, it is mandatory to fill out the exchange form available at: https://oryajewelry.com/pages/exchanges-and-returns-form and wait for our team’s response via email with the next steps.

Items that cannot be exchanged or returned:

Candles: due to their nature, they cannot be exchanged, returned, or refunded;
Personalized items due to their individual nature;
Earrings, for hygiene and safety reasons;
Items that have been modified at the customer's request (e.g., increasing the necklace chain length from 45 cm to 50 cm);
Gift cards;
Limited edition/collaboration items.

Hebe

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