Shipping and deliveries
We currently only ship to Portugal, the European Union and the United Kingdom.
Order processing time:
Your order will be shipped within 1 to 2 business days. We do our best to ship your order the same day or the next day after it is submitted.
Shipping Methods:
Portugal, European Union, UK:
We use tracking code shipping methods as the only shipping method for our national and international orders, as they guarantee faster and safer delivery . You can, at any time, locate your order after it has been processed in our studio and receive the email with all the tracking information.
Shipping Fees:
Shipping costs are not included in the item prices and are added to the total cost of the customer's order at the final time of purchase. The cost may vary depending on the weight of the order, the chosen carrier and the final price of the order.
You can confirm shipping rates to your country at checkout.
For all destinations:
Free for purchases ≥ €50 via CTT Post Carrier .
Shipping costs may be free for other amounts, depending on the campaign in progress.
- Portugal:
- CTT Post Carrier (Mainland Portugal and Madeira and Azores Islands):
- Weight 0 g - 99 g: €4.20
- Weight > 100 g: €4.80
- Batch Logistics:
- Mainland Portugal: €4.99
- Portugal Islands: €8.89
- Spain :
- CTT Post Carrier:
- Weight 0 g - 99 g: €4.80
- Weight > 100 g: €7.00
- Batch Logistics:
- Fixed: €7.48
- Other European Union countries + United Kingdom:
- CTT Post Carrier:
- Weight 0 g - 99 g: €5.50
- Weight > 100 g: €7.00
Delivery times*:
Portugal: 1 business day.
Spain : 1 to 3 business days.
Other European Union countries + United Kingdom: 3 to 5 working days.
* Delivery times estimated by carriers. ORYA JEWELRY® is not responsible for failure to comply with these deadlines. Consider a higher delivery estimate during busy times, such as Christmas or Black Week.
Our carriers deliver from Monday to Friday during business hours (9am - 5pm). If you are not at home, we recommend that you use an alternative address.
National deliveries (Portugal) are supported by CTT Post Carrier or Batch Logistics. Both carriers offer a service where, if you are not at home, they will leave a notice in your mailbox so that you can collect your order at the indicated post office. You will have a maximum period of 5 working days to collect your order. After this period, your order will be returned to our facilities.
Location and status of your order:
As soon as your order is processed, you will receive the order tracking number and its details via email.
You can track the delivery status of your order here .
Returned or refused orders:
If your order is returned to ORYA Jewelry® at your own risk (for example, you choose to refuse to package your order or do not pick up your order at the post office within the specified period), you are responsible for any duties, taxes and /or customs fees incurred on packaging and also the cost of returning the packaging to our facilities. This amount will be deducted from the refund after the order reaches us.
If you want our team to resend it, and/or send a new one, you must pay the new shipping costs, which must be done by bank transfer or MBway (Portugal only). Payment details will be sent to you via email in due course.
Insurance and lost orders:
ORYA Jewelry® is not responsible for lost orders.
To avoid problems, please double check all your personal information and address details at check-out.
If an order does not reach its destination or has been lost, you can contact your local carrier (CTT Post Carrier or Batch in Portugal and Spain) and start the complaint process.