Warranty? We have that!
1 year warranty
We have developed a jewelry finishing method that allows our pieces to last 10x longer than similar pieces from other brands. Our PVD gold-plated stainless steel jewelry is 100% waterproof and tarnish-free. The jewelry's durability was tested and retested throughout the course of many months, and although many of our initial items failed to uphold to our standards, we came to a final product lineup that surpasses our requirements. This means that we are now able to offer you high quality jewelry with reasonable prices. Quality doesn't always mean expensive, right?
We believe in our product so much that we give you 1 year warranty* on all the jewelry from this collection:
--- 100% waterproof jewelry ---
If your jewelry tarnishes or loses color, we will immediately replace it or send you store credit on the value paid for the item . If this happens, please contact us via email info@oryajewelry.com and we will do the rest for you.
* our warranty doesn't apply to little parts of the jewelry (≤ 5 mm) such as clasps, jump rings and even the stud of an earring, as it is still impossible for us to offer a reasonable PVD coating process on smaller pieces. For situations like this one, please refer to the “Repairing service”. Also, this warranty does not cover any misuse of the items (scratching, etc).
Repair service
If your jewelry loses color in one of these (clasps or jump rings), we will gladly repair this defect free of charge (the customer only covers the shipping fee) within 1 year from the day of purchase.
After this period of 1 year, this service will be charged (the cost depends on the repair itself) in addition to the shipping fee.
You can also contact us via email at info@oryajewelry.com and we will guide you through the process.
Keep in mind:
If your jewelry doesn't belong to the collection mentioned above, this warranty does not apply as those pieces were only gold-plated through the classical method and therefore we cannot guarantee the color won't fade over time.