Shipping & Deliveries

Order Processing Time: 1 to 2 business days. We do our best to ship your order on the same day or the day after it is placed.

Shipping Methods: We use shipping methods with tracking codes as the only form of shipping for both domestic and international orders, as they ensure faster and more secure delivery. You can track your order at any time once it has been processed in our studio and you receive an email with all tracking information.

Shipping Fees:

FREE on jewelry purchases over €30.

Portugal:

CTT Post Carrier (Mainland Portugal and Madeira and Azores Islands):
- Jewelry: €3.00
- Candles and other heavier items: €6.00
Batch Logistics:
- Mainland Portugal: €4.99
- Portuguese Islands: €8.89

Spain:

CTT Post Carrier:
- Jewelry: €4.80
- Candles and other heavier items: €7.00
Batch Logistics:
- Fixed rate: €7.48

Other EU Countries:

CTT Post Carrier:
- Jewelry: €5.50
- Candles and other heavier items: €7.00

You can confirm the shipping rates for your country at checkout.

Delivery Times:

Portugal: 1 to 2 business days.
European Union: 6 to 7 business days.

These times are estimates provided by the carriers.

You can find more information in our Shipping and Delivery Policy.

Exchanges & Returns

If you wish to exchange or return your order, you have 14 non-business days after receiving your order to send or deliver it to our studio in Lisbon (which requires prior appointment based on availability).

To begin the exchange or return process, it is mandatory to fill out the exchange form available at: https://oryajewelry.com/pages/exchanges-and-returns-form and wait for our team’s response via email with the next steps.

Items that cannot be exchanged or returned:

Candles: due to their nature, they cannot be exchanged, returned, or refunded;
Personalized items due to their individual nature;
Earrings, for hygiene and safety reasons;
Items that have been modified at the customer's request (e.g., increasing the necklace chain length from 45 cm to 50 cm);
Gift cards;
Limited edition/collaboration items.

Formulário de Trocas e Devoluções